Oncontact Software,
a leading provider of customer relationship management (CRM) software
for the mid-market, today announced the release of Client Management
Software (CMS), version 7.0.
CEDARBURG, WIS. (PR
Web) April 23, 2003 - Oncontact Software, a leading provider of
customer relationship management (CRM) software for the mid-market,
today announced the release of Client Management Software (CMS),
version 7.0. CMS 7.0 reflects the many years of experience and
maturity Oncontact Software has as a leader in the CRM marketplace.
The latest version extends the award-winning CRM application suite for
the mid-market with its mature feature set, ease of use, and quick
implementation.
The latest version builds on the continued award-winning functionality
of CMS, a completely customizable CRM system that lets users manage
sales, marketing and customer service strategies from a single
software suite. CMS 7.0 is a result of dozens of feature enhancements
in all aspects of the application suite. Features have been enhanced
throughout the sales, marketing, customer service, opportunity
management, and call center modules of the CMS application suite.
Further, there have been numerous enhancements with Oncontact’s very
user-friendly toolkits. These enhancements make the system even easier
to customize than past versions and provide enhancements for screen
customization and user specific workflow into the application suite.
CMS 7.0 can be run in a Windows or Web environment to give customers
the flexibility of choosing how users access the system.
"Oncontact Software is extremely pleased to present our latest
software offering exclusively focused on the mid-market,” said George
Kofman, president of Oncontact Software. "CMS 7.0 reflects the
continued maturity of our company in the CRM marketplace as a leader
of the mid-market.”
CMS 7.0 Includes the Following New and Enhanced Features:
User Friendliness & Ease of Use Features:
CMS 7.0 has added many features to further improve the user experience
of the CMS application suite and to continually make CMS even easier
to use. Oncontact Software fully understands that for a CRM system to
be successful it must be extremely easy to use. Ease of use is a key
vision in the research and development of all versions of CMS. CMS 7.0
utilizes the latest in computing technology to improve the user
experience and allows its users to spend more time with their
prospects and customers and less time clicking through software to
manage their relationships.
Further Enhancements to Award-Winning Microsoft Outlook Integration:
Oncontact Software has been known through the years to provide one of
the highest and easiest levels of Microsoft Outlook integration with
CMS. CMS is bi-directionally integrated with Microsoft Outlook in all
areas including email, calendaring, tasks, and contacts. CMS 7.0 has
taken this real-time bi-directional integration one step further in
the latest version. With CMS 7.0, opportunity management information
is now bi-directionally integrated with Microsoft Outlook.
Enhanced Customer Service and Support Features
CMS has always been known as one of the very few mid-market CRM
products that offers 100% real-time integration between sales,
marketing, and service departments. With CMS, there is no need to log
out of one module in order to review information from another module.
Whether you are a sales, marketing, or customer service user – all of
your information is always one click away and information is easily
shared for a complete view of the customer. With CMS 7.0, Oncontact
Software continues this complete integration in its application suite
and has added many new features specific to the customer service
knowledgebase. These features continue to make the system more user
friendly and easier to use.
Taking Call Center Integration to the Next Level
With CMS 7.0, even more features have been added to the vast call
center integration with the application suite. Among the call center
features added in CMS 7.0 include the ability for call center managers
to track user specific administrative data about the phone system that
each representative has in use and the ability for users to type in
notes on the fly when an inbound call comes in through their existing
phone system.
More Standard Options for Searching
Sales and marketing professionals are always looking for features to
more easily track collective information about their company. With CMS
7.0, there are many more standard search queries included with the
out-of-the-box application suite to make searching the database even
easier for sales and marketing professionals. Sales management will
have many more queries which can be executed with one click which
provide information about opportunities and when they are forecasted
to close. Further, sales and marketing professionals will have many
more queries which can be executed with one click which provide
information about specific activities with prospects and customers
such as past due activities, activities due next tomorrow, next week,
next month, etc. Lastly, CMS 7.0 has been equipped with many more
advanced security options specific to querying the database.
Further Enhancements on Data Synchronization Technology
CMS 7.0 has made further improvements to its award-winning 3rd
generation data synchronization technology. Oncontact Software was a
pioneer in the CRM industry in being one of the very first mid-market
CRM vendors to offer relational database synchronization in the mid
1990’s. CMS 7.0 has made further enhancements to this very mature and
proven technology. CMS 7.0 has made improvements in its data
synchronization wizards, subscription tracking information and
administrative server features.
About Oncontact Software
Oncontact Software develops award-winning CRM software for mid-market
companies. Client Management Software (CMS), Oncontact Software's CRM
solution that automates the sales, marketing and service areas of an
organization, can be run in a Windows and/or Web environment.
ClientNet and PartnerNet are Oncontact Software's audience-specific
Web portals that enable a company to share information with all
business channels.
Oncontact Software is a privately held company whose applications are
marketed and implemented throughout North America, South America,
Europe, Asia/Pacific and the Middle East. Oncontact Software’s
products are available through its corporate headquarters in Wisconsin
and an international alliance network of value-added resellers, system
integrators and distributors. Oncontact Software has over 350
customers worldwide, including Prudential, Sears and Carfax.
Additional Oncontact Software information is located on the
Internet at www.oncontact.com or via phone at +39 (0432) 229506
