OnContact

 

Oncontact Software develops award-winning customer relationship management (CRM) systems specifically for mid-market companies.

• Designed for ease of use 
• Implemented quickly in just 30-90 days
• Engineered specifically for the needs of mid-market companies
• Completely customizable to fit the way your company does business

Industry Awards!

Oncontact Software has been honored with a number of industry awards. Each award hallmark's Oncontact Software's excellence and establishes Oncontact Software's status as a leading CRM provider.

To view a sample of the On!Contact awards, click here

Target Market & Customers

Oncontact Software is totally focused on managing and resolving the CRM needs of the mid-market. Therefore all product research and development resources are geared entirely toward uncovering and satisfying the needs of this sector. This focus makes On!Contact the right choice for any mid-market company.

Mid-market companies have special needs: they seek flexible, affordable CRM solutions capable of uniting sales, marketing, customer service and call center functions as well as integrate with third-party applications to provide enterprise-wide business solutions.

Oncontact CRM solutions are both easy to implement and manage. Oncontact Software also designs its solutions to be flexible so that mid-market companies can customize them - without programming - to meet their unique business goals. Oncontact Software knows that mid-market companies are constantly evolving, which is why the Oncontact Software product suite can accommodate organizations that are growing, innovating and changing.

CRM enables mid-market companies to build long-term relationships that grow the customer base.

Because On!Contact products are flexible and highly customizable, customers represent a wide variety of industries, including financial, technology, manufacturing, health care and insurance.

To view a sample of On!Contact customers, click here

On!Contact CRM Solution - CMS

Client Management Software (CMS) is Oncontact Software's customer relationship management (CRM) system for mid-market companies.

CMS allows you to manage the critical business information needs of an organization and to therefore develop effective sales, marketing and customer service strategies. CMS empowers your company to build stronger, more profitable relationships with customers and prospects.

CMS is comprised of the following components offering an integrated enterprise solution:

Sales - giving your sales professionals, from associate to executive level, the tools they need to effectively manage prospects and customers.

Take a CMS Sales screenshot tour

Marketing – helps you maximize your marketing investment by allowing you to create, execute, manage and track successful campaigns that increase leads and generate sales.
Download the CMS Marketing brochure

Take a CMS Marketing screenshot tour

Customer Service - delivers a full-scale customer service and help desk management system that enables you to track customer service inquiries, incidents and problems
Download the CMS Customer Service brochure

Take a CMS Customer Service screenshot tour

eCMS – allows you to access entirely through a Web browser. This gives you the flexibility of choosing a web based, windows or mixed web & non-web environment in accordance with your needs.

ClientNet - ClientNet puts customers in the driver's seat by allowing tehm to access a company's CRM system to purchase products, access order history, view literature and solve support issues whenever and wherever they choose.
PartnerNet - strengthens the bond between your business and your partners. With PartnerNet, your business allies have an effective way of know their customers, managing their accounts and turning opportunities into revenue.

Download the CMS brochure

Toolkit – the flexibility of CMS allows you to develop a CRM system without being forced to change the way you do business. CMS includes powerful tools which gives customers complete control of their CMS system.

CMS allows any area of CMS to be automated & customized - the application therefore matches your unique business practices. Tabs, fields and screens can be added, deleted and reformulated, allowing an organization to capture the exact information it needs. Business rules, workflow, event chains, screen prompts and logic can also be added.

The ability to use one toolkit for customizations to Oncontact Software's Web- and Windows-based applications represents a major advantage for CMS customers.

The toolkit includes:

§ CMS Form Painter - the screen builder tool which ensures that you can capture the exact information your business needs by completely redesigning any field or screen in CMS and by adding new fields or screens;

Download the CMS Form Painter brochure

§ CMS Agent Designer - the logic builder tool which enables you to automate your front office by adding workflow and logic to the CMS application suite.

Download the CMS Tools brochure

Take a CMS Tools screenshot tour

CMS Architecture

CMS is a company-wide solution which unites disparate areas of a company - including internal sales, marketing and customer service, as well as field reps and branch offices - to create a complete view of each customer and prospect relationship.

See a graphical overview of the CMS Architecture

Want to know more about CMS?

Simply contact us to via phone or e-mail (info@mainolos.it) to arrange an introductory meeting